Shipping and refund policy
Shipping and Refund Policy
Shipping Policy
Thank you for choosing OUTGIFTED! We take pride in creating personalised, high-quality products just for you. Please review our shipping policies below to understand what to expect when you place an order.
Processing Time:
Each order is created on-demand and may take up to 3 business days to be crafted. Please note that weekends and holidays are not included in processing times.
Shipping Time:
Once your order is processed, shipping times are as follows:
- For UK Customers: Shipping generally takes 3 to 6 business days. This means you should receive your order within 6 to 9 business days from the time of purchase, not including weekends and holidays.
- For International Customers: Shipping times may vary depending on location. Estimated delivery is within 7 to 14 business days.
Shipping Costs:
Shipping rates are calculated at checkout based on your location and the size of your order.
Order Tracking:
You will receive a confirmation email with tracking information as soon as your order ships. This will allow you to follow your package’s journey right to your doorstep.
Refund Policy
Since each item from OUTGIFTED is custom-made and personalised to your specifications, we are unable to accept returns or offer refunds. Please read the details of our policy below:
No Refunds or Returns:
Due to the unique nature of our personalised, print-on-demand products, we cannot accept returns or offer refunds unless there is a defect with the item.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us at outgifted25@gmail.com within 7 days of receiving your order. In your email, please include photos of the item and a description of the issue. Our support team will work with you to resolve the issue.
Order Cancellations:
Our system is automated, and orders are often processed as soon as they are placed. If your order has not yet entered the processing stage, you may be eligible for a refund. However, in most cases, orders cannot be canceled once placed, as processing begins immediately.
Contact Us
For any questions about shipping, refunds, or if you need assistance with an order, please reach out to our support team at outgifted25@gmail.com We’re here to help and want to ensure you have the best experience with us!
Thank you for supporting our small business. We look forward to bringing a little joy to your day with our personalised creations!